Heady

About the role:

We are seeking a Revenue Operations Manager to build and run the operating system behind our sales and business development efforts.This is not a quota-carrying sales role. Instead, this role owns the structure, discipline, and visibility that ensure our sales pipeline and account expansion efforts are intentional, repeatable, and measurable.You will act as the internal hub for all business development activity — coordinating targeting, outbound efforts, pipeline tracking, and expansion signals — while working closely with the CEO, Account Managers, and US-based design and content teams.The goal of this role is to create leverage: improving the quality and predictability of our pipeline while freeing senior leaders to focus on high-value conversations.

Primary responsibilities:

Revenue & Sales Operations
• Own CRM hygiene, pipeline tracking, and source attribution (HubSpot)
• Maintain a clear view of pipeline by stage, owner, and origin
• Ensure consistent follow-ups and deal progression across all opportunities
• Surface insights on where deals stall and why

Targeting & Outbound Enablement
• Build and maintain target account lists by industry, size, and buying triggers
• Draft outbound emails, LinkedIn messages, follow-ups, and intro requests
• Coordinate outbound sequencing and ensure consistency of messaging
• Prepare briefing materials ahead of sales conversations (account context, stakeholders, competitors)

Account Expansion Enablement
• Work with Account Managers to identify expansion opportunities within existing clients
• Track expansion signals such as org changes, roadmap shifts, and new initiatives
• Help package expansion moments into clear commercial asks (e.g., discovery, audits, pilots)
• Ensure expansion follow-ups are tracked and revisited systematically

Process & Alignment
• Establish a consistent BD operating cadence (pipeline reviews, expansion tracking)
• Act as the internal point of coordination for all BD-related activity
• Partner with marketing, design, and content teams to ensure collateral aligns with target accounts
• Translate strategic priorities into actionable BD motions

Qualification & Skills:

• 5–8+ years of experience in Revenue Operations, Sales Operations, or Business Development Operations
• Hands-on experience with HubSpot (required)
• Experience supporting B2B services, consulting, or SaaS businesses selling into US or global markets
• Strong comfort with CRM workflows, pipeline reporting, and sales analytics
• Experience working closely with founders or senior sales leaders
• Excellent written communication and attention to detail
• Comfortable operating in a high-autonomy environment

Nice to have:

• Consulting or analytics background
• Experience with outbound sales motions and account-based selling
• Familiarity with tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, or Clearbit

About Heady:

Heady is a digital product consultancy. We drive sustainable innovation in design and technology. We integrate with client teams to solve pressing problems, create polished products, and scale results over the short and long term. We primarily build mobile-first products and offer all the services required to create a truly desirable mobile app or web experience. We enjoy the privilege of working with leading household brands and through those partnerships, our work touches millions of users every day. We encourage you to check out our website for more details.